This helpline number 080-61914960 could be accessed via call and/or WhatsApp. Citizens were enabled to report COVID-19 symptoms; locate their nearest vaccination center; book vaccination appointments; request for doctor’s assistance; reach out for urgent care or for assistance in shifting patients to nearest hospitals. During the pandemic, this helpline answered more than 10,700 calls with over 3,465 sessions on WhatsApp. It helped 1,700 individuals through triaging of symptoms & 582 hospital transfers. The MP Office partnered with Swasth, Project Stepone, Kaleyra, Fortis Hospitals, [24]7.ai, ACT Grants, Cartoon Mango, SRL Diagnostics, Hey Doc, Pharmeasy, Portea Medical, ITW Consulting and Spykke Technologies to power the platform. It was an end-to-end solution to access help during the first wave of the COVID-19 pandemic.
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